Shipping and Returns

Shipping & Return Policy

Shipping

Please allow 3-5 working days for your order to be processed before it is shipped. All orders are shipped from London, England.

International (including EU)

For orders shipped internationally, customers are responsible for any import duties, VAT, and local taxes imposed by their respective authorities. These fees are not included in the price and payment may be required to release your order from customs upon arrival.

Eligibility for Return

You may return your order within 28 days of receipt.

We will issue a full refund for returned item(s) once they are received and inspected, however, customers are responsible for return shipping costs and any associated fees. Items must be in new, unused condition, complete with original packaging or similar sturdy box and any protective materials.

We do not accept returns for items that have been damaged, altered, or show signs of use. 

How to Return

Please send your return to the following address:

Ornamentalli LTD, Unit TC05, 1 Rocky Lane
Aston, Birmingham
B6 5RQ
United Kingdom

Refund Process

Refunds will be processed back to the original method of payment.

Once we receive your return and approve its condition, please allow up to 10 business days for the refund to be processed.

Contact Us

If you have any questions, contact us at customerservice@ornamentalli.com